You’ve got questions; we’ve got lightning-fast, crystal-clear answers. Whether it’s a hiccup in your digital reading experience or a curiosity about our innovative features, we’ve got your back. Here’s how we keep the ClicknRead experience smooth sailing for all.
Where Answers Meet Action and Concerns Turn into Solutions
FAQs for Readers
How long can I access my issues?
In the ClicknRead universe, your IDMs aren’t just a one-hit wonder. As long as you’re subscribed, your issues will be accessible, ready and waiting for encores whenever you like. Good stories should be timeless, just like your favorite tracks.
Where do I enter my password?
Feeling locked out? On ClicknRead, there are no passwords to remember! Enter your email address here and we’ll send a magic sign-in link to your email address. Check your inbox, and if you don’t see it within a couple minutes, check your spam folder just in case. When you find it, the link inside will bring you to your library, where you’ll find each of your issues.
Can’t find the email, or changed your email address? No sweat. Reach out to our Support team and we’ll help you sort it out.
FAQs for Publishers
We have an urgent need to edit our magazine content after an issue's been published. Can you help?
Absolutely, we’ve got you covered. With ClicknRead, you can update your content even after it’s been published. Our platform is designed for the dynamic, fast-paced world of publishing, where flexibility is key. No more worries about last-minute changes or errors slipping through the cracks.
I run a small publication. Can I still use ClicknRead?
Of course! ClicknRead is versatile and scalable, perfect for publications of all sizes. Our platform offers customizable features that allow you to engage your community in an interactive and enlightening way. With us, it’s not about the size of your publication; it’s about the quality of the experience you offer your readers.
Submit a Support Request
Tech Support: Your Digital Lifeguards on Duty
We’re not just here; we’re here 24/7. Our dedicated Tech Support team is ever ready to rescue you from any digital distress. Software glitch? Format issue? We tackle them head-on with swift, actionable solutions that let you get back to what matters most, enjoying your Interactive Digital Magazines (IDMs).
Contact Us; A Conversation, Not a Ticket
In the ClicknRead universe, you’re not just a customer service ticket; you’re a valued member of our reader community. Reach out anytime Monday through Friday between 8 a.m. and 4 p.m. PST, and you’ll find real humans on the other end, eager to listen and keen to help. Got suggestions? Complaints? Kudos? We’re all ears and ready to elevate your ClicknRead experience to the next stratosphere.
Your Concerns, Our Priority
Our support doesn’t end when you close your browser. We’re committed to continually evolving and fine-tuning your experience based on your feedback. After all, we’re in this together—to redefine what a digital magazine can and should be.